Terms and Conditions of Artisan Timber & Flooring Ltd

1: Interpretation

3: Quotation

4: Installation & General Project Requirements

5: Deliveries

6: Material and order notes

7: Installation timings

8: Sub-floor notes

9: Kitchens

10: Underfloor heating(UFH)

Selection of species for use with underfloor heating

Prior to installation with Underfloor Heating

11: Moisture & Damp proof membranes

12: Expansion Gap Covering

13: Thresholds and profiles

16: Payment terms

17: Cancellation

18: Guarantee and Warranty

19: General

20: Risk and Property

21: Liability

22: Data Protection


1: Interpretation  

In these conditions “Company” means Artisan Timber & Flooring Ltd of Unit 2 Dove Court, Aylesbury Road, Aston Clinton, Buckinghamshire, HP22 5AQ. 

“Quote” means the estimate provided to the Customer detailing the Goods and services to be supplied by the Company and the price to be paid by the Customer for those Goods;

“Customer” means the person named in the Quote or the person(s) who pays the deposit or the person(s) who engages Artisan Timber and Flooring

“Goods” means the items or any of the products described in the Quote;

“Contract” means the contract for the sale by the Company to the Customer of the Goods constituted by these terms and including the Quote. If no formal “contract” is provided the “Quote” and these terms will form said “CONTRACT” this will be supported by any written interactions i.e emails between the company and the customer.

“Team” “fitters” “restorers” means a direct employee of artisan or a subcontractor directly appointed by Artisan we reserve the right to use subcontractors at our discretion

“Artisan” means Artisan Timber and Flooring. 


2: Basis of the sale

2.1 Where Goods only are supplied under the Contract those Goods are sold by the Company to the Customer on the terms contained in the Sales of Goods Act 1979 except as expressly varied by the Sales Invoice and or by these terms;

2.2 Where Goods are provided and fitted under the Contract, the Goods are provided on the terms contained in the Supply of Goods and Services Act 1982 except as expressly varied by the Sales Invoice or by these terms;

2.3 No change may be made to the Contract unless agreed in writing by the Company. Any changes required will be carried out if possible and will be chargeable if extra work, materials and organisation is required. 


3: Quotation

3.1 Estimate/Quotation/Quote is also our word for contract.

3.2 By accepting the quote and paying the deposit you are agreeing to all of these terms and conditions without exception.

3.3 Prices are fixed for 30 days only. If there are sudden price increases from our manufacturers or subcontractors or we make an honest error then we reserve the right to update the quotation price. 

3.4 All Additional work not included in the quotation is to be dealt with Artisan Timber & Flooring Ltd office.

3.5 With regards to service provision, if the conditions have changed from the time of the survey which formed the quotation then we reserve the right to change the quote accordingly. For example if the carpets are down at the time of the survey and the levels couldn’t be checked sufficiently we may have to charge for levelling the subfloor.


4: Installation & General Project Requirements

Wood flooring is one of the last items to be fitted in new-build projects and in order to carry out the works we require the following  :-

4.1 The buildings must be dry and weathertight with all plastering and wetwork completed several weeks previously. 

The subfloor is to be clean and dry with a moisture content of less than 2 per cent when checked using a Tramex Moisture Meter or similar to measure it.

4.2 The screed/latex is to be laid level to a tolerance of 3mm over 3 metres or as per the specified manufacturer guidance. If latexing is required we may have to wait several days before the floor can be fitted.

4.3 The work area is to be completely free of all other trades and excess materials so that the integrity of the floor is not compromised and works may proceed with continuity. No other trades or personnel are to move through the work area during or immediately after installation. Any delays or damage caused by such other trades will be charged accordingly. Any delays as a result of this will be charged for at a rate of £350+VAT per day per Artisan contractor.

4.4 In the case that the Company is engaged to move furniture on the Customer’s behalf the Customer is still required to move small, valuable, breakable and electrical goods. Whilst every care is taken whilst moving furniture the Company cannot be held responsible for any damage that may occur whilst items are moved. All such removal is at the client’s risk.

4.5 Before we arrive please ensure the room is as clear as possible. All furniture should be cleared out of the way for our fitters/restorers when possible.For kitchen installations all appliances to be floored under must be disconnected and removed in advance.If we are to fit floors in cloakrooms WC and sink plinths should be removed. Also if we are to carry out skirting work radiators should be disconnected in advance. 

4.6 If the Company has not been asked to quote for furniture removal in advance of the works but on the day of the works it is necessary for the Company, their employees and agents to move furniture then the Company reserves the right to make a fair charge to the Customer for the clearance of each room.

4.7 Parking is to be provided for our Team, if not accessible via driveway or free road parking close to the property within 50 metres then a permit or payment for parking will be required at the customers expense.

4.8 The direction of lay is usually down the longer axis of the room but can be discussed with the fitter. A change in what has been previously decided with this may incur additional costings due to more wastage, increased labour times etc.

4.9 The fitters will require access to a safe electricity source for tools and a space to cut, as well as access to toilet facilities and clean water.

4.10 Naturally the installation process creates some sawdust and other mess. We ask our fitters to work tidy as best as possible however the area will require cleaning after completion. Every care is taken to look after the working space but we cannot accept responsibility for any damage for furniture or personal items not removed from the working area. 

4.11 Where door trimming is required following installation of the Goods the Company shall make a fair charge to the Customer of at least £24.00+VAT per door. This is to be paid on the same terms as the rest of the quotation.

4.12 If the Customer wishes to reschedule an installation appointment the Customer shall give the Company a minimum of one weeks (7 days) notice. If one week notice is not given to the Company then 50% of the installation fees shall still be payable by the Customer in relation to the cancelled appointment, or 100% if within 72 hours of the fitting date. The full installation fees will then also apply for the rescheduled appointment.

If we turn up on site and are unable to work through no fault of our own a charge of £350+VAT per contractor per day will be made to cover lost wages.

4.13 The lead fitter/restorer on the project will be required to look out for his/her own health and safety and risk assessments. It is the responsibility of the client to conduct themselves in a safe manner around the working environment. We cannot be held liable for any accidents due to malpractice or ill care by the clients. We ask all clients to follow the instructions of the team with regards to access and safety. Any work required due to ignored instruction i.e walking on lacquer not yet dry will be fully chargeable.

4.14 On completion of the floor installation the Client or site representative will sign off the work.It is imperative that someone is on site at this time. Once the work is signed off we require payment within 48 hours of completion. If payment is not received we reserve the right to make a late payment charge together with interest on the balance owing.

We recommend that the floor is protected with a suitable covering once fitted to protect it from dust and other trades. However it will need to be signed off before covered as per these terms and conditions.

4.15 If the Contract is for the supply only of Goods then at the Customer’s request the Company may recommend a tradesperson but any dealings with and contract terms with such trades are entirely a matter for the Customer, and the Company accepts no liability for any service provided by recommended trades.

4.16 In general we advise not installing under kitchen units and islands as the heavy weight pins the floor stopping it from moving. We will do so at the customers risk however recommend a ‘fully bonded’ installation. All heavy appliances including ovens, fridges, washing machines and dishwashers must be removed prior to installation. Decorating may be required after installation.

4.17 Unexpected hazards. We expect to be made aware of unknown hazards such as gas and waterpipes which could be punctured during floor installation. Also asbestos tiles and adhesives should be removed or sealed as advised by an expert in this field.

Below is guidance on our methods to complete the work(s) outlined in the quotation (estimate).  

It is crucial that the wording of the quote/estimate is paid attention to for these services to understand what methods are included and what isn’t.

Floor Restoration

This method involves mainly fully sanding down the proposed floor with 3 grades of sandpaper and applying 1 coat of primer and 2 of the specified lacquer or 2 coats of a hardwax oil. This may also involve various repairs, the installation of pine splints or resin filing. It is important the customer pays full attention to the wording in the quote/estimate as to what formulates the full restoration of the proposed floor

Staining- This is where a coloured stain is applied to change the colour of the bare wood prior to resealing. 

Full fill- This is where gaps in the floor are filled with a resin- sawdust mix .

Floor Buffing – This method involves using a specialist floor buffer and once clean and hoovered  the team will then begin the floor buffing process by working in 1-2 coats of oil into the floor itself. This method will remove minor scratches and restore the floor’s vibrancy but not remove deep marks or scratches. Please check with the surveyor as to what your  expectations are after buffing.

Floating Plank Installation- This method involves using an underlay and floating the flooring on top of this with a PVA adhesive applied to the tongue of the board. Compared to glueing down this method is more economical, cleaner and our most popular method of installation.

There are also loc-joint systems available which require no glue and a metal clip system utilised for Junckers solid timber floors. Adhesive on the tongue and groove of the board usually takes around 8-12 hours to dry. We recommend putting your furniture back on 24 hours after installation unless otherwise advised. Plank direction needs to be determined prior to the install date but can be discussed the morning of the install

Stick Down Plank Installation – This method involves bonding the wood to the subfloor such as concrete screed using a high-quality adhesive. This provides a very stable finish once dry, perfect for underfloor heating and for a solid feel underfoot when walking.

Adhesive usually takes around 24 hours to dry. We recommend putting your furniture back on 24 hours after installation unless otherwise advised. A concrete screed usually requires priming with a suitable primer to help with adhesion

Nail Down Plank Installation- This method involves using wood nails or screws to fit directly through the top and side of the wood into a timber or other suitable subfloor primarily as a secret fix method.

Primarily used for timber subfloors  Suitable to walk on as soon as fitted but we do recommend allowing the floor to settle for 24 hours before moving heavy furniture onto the area. The use of nails or screws may change at our discretion prior to the install.

Herringbone, Chevron , Versailles Panel or other alternative design Installation- This method involves bonding the wood to the subfloor such as concrete screed using a high-quality adhesive.This provides a very stable finish once dry, perfect for underfloor heating and for a solid feel underfoot when walking. 

Adhesive usually takes around 24 hours to dry. We recommend putting your furniture back on 24 hours after installation unless otherwise advised. You can also use hidden fixings on this. The method of install will be specified on your quote prior to install

Herringbone Border- 1 Block Border =1 block border around the perimeter of the room 

2 Block Border = 2  block border around the perimeter of the room 

Timber plank border = Using a matching timber plank to form a border

No Border = fitting the herringbone up to the walls with either skirting or scotia installed around the perimeter, if specified on the quote. It is also possible to leave an 8 to 10mm gap and fill with good quality silicon. 


5: Deliveries

5.1 All our standard deliveries are carried out by couriers and are kerbside only unless otherwise stated. Delivery can be any time, between 08:00 and 18:00 and it may not be possible to give a time of delivery so please arrange to stay in for the day.

5.2.The driver will deliver to the nearest hardstanding access point to your property. This means that the driver may not be able to reverse into your driveway so will leave the flooring/materials at the nearest accessible point. It is the responsibility of the receiver to ensure that adequate people/unloading equipment are available to take the delivery into the property.

5.3 Please ensure that you have adequate labour to wait for, unload and carry in the delivery. We offer a carry-in service for a fee if required.

5.4 Please ensure that if there are any delivery restrictions that we are made aware of these.

5.5 If we have been provided with a mobile number then we will request that the driver contacts the given number on the day of delivery at least an hour before arrival . Unfortunately we can’t guarantee that they will do this.

5.6 It is the responsibility of the customer to ensure all of the above conditions are met prior to delivery as we do not accept liability or responsibility should the above not be met. Redelivery costs may be charged to the customer if the courier company is unable to deliver through no fault of their own.


5.7 Any dates quoted for delivery of the Goods are approximate only and whilst the Company will use its best endeavours to meet any delivery dates quoted it shall not accept any liability for delay or failure to meet delivery dates quoted. Please allow adequate time for acclimatisation of your floor when specifying a delivery slot.

5.8 Delivery and fitting is on the basis that convenient parking and access to the relevant rooms will be available. If parking charges apply these will be payable by the Customer immediately on receipt of an invoice from the Company. Wood flooring and associated materials are bulky and the Customer shall ensure that access will be possible on the date of delivery.

5.9 If the goods cannot be delivered due to the Customer’s failure to provide access or due to the Customer’s failure to take delivery when tendered the Customer shall pay the reasonable storage and redelivery costs and charges of the Company.

5.10 It is the responsibility of the customer to ensure that once delivered the products are stored in such a way that meets the manufacturers recommendations 

5.11 It is the responsibility of the customer to ensure that all the products are checked when unloading a delivery and that any faults or damage are reported within 48 hours. We recommend opening a pack and checking the product asap in case of any quality issues which fortunately are very rare.


6: Material and order notes

6.1 The Company may make any changes to the specification of the Goods without notifying the customer in so far as such changes of specification do not materially affect the appearance or quality or performance of the Goods for example other suitable adhesives or damp proof membrane products. 

6.2 We aim to calculate the quantities for the project to be as close as possible as a general rule we round up to the nearest pack size or length as it’s far better to have slightly too much which can be stored for future repairs then slightly less which can delay the finishing of the job. If more flooring is required due to change in floor direction or added areas this will incur an extra material cost and delivery charge.

6.3 In general we recommend that engineered floors are acclimatised for 48-72 hours prior to fitting inside the room they are  to be fitted in, or at least in the property. Solid hardwood floors should be acclimatised for 5-7 days and soft woods like pine for 2 weeks to avoid excess gapping after installation.

6.4 The majority of our floorings are mainly natural wood. Therefore you WILL in some cases find differentiations in colour, finishes, natural shakes and splits. Knots will be present in the flooring. Fitters will take reasonable care to pick what they deem as the “nicer” boards in the areas of main footfall. If at the request of the customer fitters are asked to filter through the flooring more than what usual this will incur a cost

6.5 We ask clients to review a pack of the flooring once opened to note to the fitter any imperfections they aren’t keen on. It is the responsibility of the customer to remove any pieces of wood that they do not want used as our fitters will generally  lay the planks as they come without selection.

6.6 Interchangeable products – we may have quoted for one brand of adhesive or underlay for example but use an alternative product on the day. This can be due to a number of reasons. We will ensure this is the same or better quality of product and the same variety though it  may be an alternative brand.

6.7 We recommend using floor care packs as specified by the manufacturer and  we can supply these at a cost. This way you ensure you are using the right maintenance products for your specific floor

6.8 Selected materials left at the end of the job are the responsibility of the customer but can be removed at an extra charge. Some materials we will endeavour to remove any excess. these are, but not limited to:

– ply

-excess wood flooring


– screws and fixings

Please note that credits cannot  not be given for excess materials

6.9 Matching wood thresholds and scotias are stained to complement the flooring and as they are natural products we cannot guarantee an exact  colour match. If you do want an exact match other than that provided by the manufacturer extra charges will apply.


7: Installation timings

7.1 You will receive a provisional date for your project installation once the deposit is paid,

7.2  The Artisan team will do their utmost to adhere to this date. In some circumstances this date will need to change due to  sickness, transport issues ,product quality issues ,delivery delays etc. We will endeavour to update you as soon as possible. Please do not book other trade visits immediately after us as we cannot be liable for any charges caused by such delays. 

We will not pay any such  charges but will keep you updated with scheduling. We are not liable for the cost of any paid holiday taken off so please make alternative plans in case we are unavoidably delayed.

7.3 In some circumstances when extra work has been added or there are unforeseen delays during the project the fitting team may be required to leave and return to site to try and keep to other scheduled works. 


8: Sub-floor notes

8.1 General notes on subfloor

It is assumed that the sub floor upon which the Goods are to be installed is flat and firm and free from damp or defect. The Company cannot be responsible if the sub floor requires treatment or repair and if required by the Customer before fitting of the Goods then such treatment or repair shall be charged to the Customer. If there is an existing floor covering in place at the time of survey so levels cant be checked then if the levels turn to be inadequate once the floor covering is removed then a charge for levelling will be agreed on 

8.2 Suspended timber

Suspended timber flooring traditionally is a number of tongue and groove timber boards nailed to the joists. The modern method is a series of 18mm or 22mm chipboard, tongue and groove flooring both glued and screwed at the joints and to the joists.

8.3 Sand and cement screed existing

A pre-existing sand and cement screed, tolerances apply to the level and quality of this as per our requirements.

8.4 New sand and cement screed 

A sand and cement screed usually with reinforcement fibres.the moisture percentage must be less than 2% prior to any wood floor installation.a primer is needed for some types of installation. New screeds will invariably take many months to dry without heat and airflow unless fast-drying ones are specified.

8.5 Latex/anhydrite screeds

An alternative type of screeding sometimes known as liquid screed. Latex compound can be used to level out and flatten off existing subfloors. We recommend the use of fast-setting screeds wherever possible.

8.6 Sub-floor preparation

Different types of subfloor require different types of preparation.

8.7 Suspended timber floor

Existing floorboards ,if in a good enough condition, will be overboarded with 4mm, 6mm or thicker plywood screwed directly to the existing floorboards

8.8 Existing floor

Poor quality existing floorboards may need lifting and new 18mm or 22mm moisture resistant chipboard tongue and groove flooring to be glued and screwed to existing joists which may also need to be levelled

8.9 Solid concrete screeds new 

If the screed is within tolerances ,3mm over a 3m straight edge, and depending on the flooring you’ve chosen and method of install it can be fitted straight to the screed. If open textured it will need priming.

8.10 Old/out of tolerance screeds 

Screeds of this nature will require a latex levelling screed adding prior to install depending how poor quality this finish is. Some screeds that are no longer structurally sound may require complete uplift and replacement.

8.11 Overlaying existing floor finishes. 

This method is only possible in certain situations and dependant on floor chosen and selected installation method


9: Kitchens

In order to fit wooden flooring in kitchens we require the following ➖

9.1 All kitchen appliances have been unplumbed/disconnected and removed. This includes fridges,freezers, washing machines, dishwashers, cookers and ranges. 

9.2 The floor levels and moisture content to be as stated previously. 

9.3 All units and island housings to have been fitted so that we can floor around them.  (Decorative end panels etc can be fitted after the floor.)

9.4 If we are fitting the floor ‘wall to wall’ it needs to be fully bonded to the subfloor and is at the client’s risk. 

9.4 Please also note that some wood floor manufacturers recommend an additional coat of oil, lacquer or polish be applied once the floor has been fitted as kitchens are generally high traffic areas. We can quote to do this if required. 


10: Underfloor heating(UFH)

10.1 Underfloor heating systems are to have been fully commissioned, tested and switched off at the time of installation.

10.2 Always check with your manufacturer the suitability of their system with the flooring you have chosen and advise us of their recommendations before we start work.

10.3 Electric underfloor systems; It is the responsibility of the customer to check that the product they have chosen is compatible with the floor chosen and the method of installation chosen.

10.4 Once Underfloor heating is turned on in general it must be turned up no higher than 1 degree per day to a maximum temperature of 27 degrees or as advised by your underfloor heating manufacturer and presumably below this. 

10.5 Avoid accelerated drying of new concrete/screeds over UFH as this may lead to poor cohesive strength of the sub-floor.

10.6 Check the cohesive strength of screeds before adhering.

10.7 Ensure that screeds, concrete, etc. are < 65% RH before installation commences.(2 percent using a Tramex meter)

10.8 Employ a suitable surface applied moisture barrier (e.g. moisture suppressant primer) where necessary.

10.9 If levelling is required above a suitable primer moisture barrier, apply a purpose-made fine graded aggregate over the second coat (on one coat membranes) OR third coat (on two coat membranes) immediately after application. Allow to cure then vacuum off all loose aggregate; (This will aid adhesion between primer and levelling compound). Then use a rapid dry formulae‚ water-mix (i.e. instead of latex mix) levelling compound, as these are typically stronger and develop strength quicker.

10.10 Ensure that levelling compounds are fully cured and dry before installation commences (see manufacturers technical data-sheets.

10.11 Use a purpose made, permanently flexible adhesive such as 1-part polyurethane, or Silicon Modified Polymer, when adhesive fixing.

10.12 Fully-bond, rather than use, liquid battens‚ type adhesive systems with UFH.

10.13 Ensure full contact between the underside of the flooring element and adhesive.

10.14 Maintain suitable ambient humidity 45 to 65% RH. (Monitor with a domestic hygrometer).

10.15 Employ floor temperature sensors below the floor with electric underfloor heating systems.

10.16 With wet systems, zoning is recommended so the flow temperature can be controlled for the floor.


10.17 In general do not use solid wood over UFH  EXCEPT JUNCKERS, Also do not use high movement hardwood species such as Beech and Maple.

10.18 Do not allow the room  humidity to fall below 45% RH, or rise above 65% RH. (A small domestic humidification unit can be employed to avoid low humidity during the winter heating cycle if necessary.

10.19 Do not allow the floor temperature to exceed 27°C, (including under rugs).

10.20 Do not use thick insulating rugs. (Note: as this will lead to high floor temperatures). Also do not put other items over the UFH such as kitchen islands and units

Selection of species for use with underfloor heating

10.21 Selection of species for use in floors subject to underfloor heating should be limited to those with particularly small thermal and moisture movement or should be as recommended by manufacturers who have extensive experience in the supply of flooring to be used over underfloor heating. Construction which permits an air space directly under the floor should be avoided as this can cause undesirable temperature fluctuations but advice on this should be taken from the manufacturers of the underfloor heating.

Prior to installation with Underfloor Heating

Before floor laying begins, the following procedure should be followed:

10.22 The screed should be dried in accordance with BS8201:2011. Once the screed is dry to a maximum level of <75% RH, or <65% RH for floors directly bonded to the screed, the underfloor heating should be commissioned in accordance with the underfloor heating manufacturers guidelines where available. Manufacturer’s recommendations should be followed.

Testing of UFH services

10.23 The flooring installer should ensure that all services (not only heating services) running beneath the floor have been tested fully by the services installer before laying starts.

Provision for expansion

10.24 As a guide allow a minimum 12mm expansion wherever the floor meets obstacles including perimeters walls, structural supports, hearths etc.

10.25 Create additional expansion breaks in doorways using suitable profiles such as T-section thresholds or other transition strips.

10.26 Create additional expansion breaks in large floors.

10.27 Where practical install flooring parallel to the longest walls so that the direction of greatest potential expansion (i.e. across the grain) does not coincide with the direction of greatest dimension, especially in large floors

10.28 The precise combined provision for expansion must be judged by the installer taking into account environmental humidity, moisture content of wood at time of installation, timber species and size of the floor.


11: Moisture & Damp proof membranes 

11.1 All skim coat plastering should  be completed at least 3 days before installation and wet plaster work at least a week prior. The room should be heated and ventilated to assist drying, possibly using a dehumidifier to reduce moisture. Please inform us of any plastering or other works causing moisture so we can check moisture levels with a hygrometer or suitable moisture measuring device before we start fitting.

11.2 In general screed moisture should be under 2% at time of installation using a Tramex or similar metre. If any higher than this specific Damp Proof Membrane Products may be required to seal in the moisture as specified by Artisan

11.3 If the moisture is higher that the recommended level and the customer decides against a DPM or against the recommended product this is entirely at the customers risk


12: Expansion Gap Covering 

It is essential to leave a 10 to 15mm gap all round the perimeter of the floor to allow the floor to slightly expand and contract with the seasons. These gaps are then covered by scotia or quadrant beading or existing or new skirting. Sometimes we can leave an 8 to 15mm neat gap and fill with silicon and rope can be used to cover irregular expansion gaps around stone walls etc. 

12.1 New Skirting –  usually made from primed MDF or softwood in a profile and size chosen by yourself. We can also be provide in oak, veneer, pine or other materials requested and agreed upon in the quote or as discussed with your surveyor. 

12.1.1 Wall levels are to be as straight as is reasonably possible with new plastered walls. If there is “excessive” rolls at the bottom of the walls this may occur an additional cost

12.1.2 Decoration of the new skirting by the client ot their decorator will be required and this includes filling, sanding and painting as our fitters will only ‘caulk’ the vertical joints including external mitres, internal mitres, internal scribes


12.2 Removal and replacement of existing  skirting – If this is possible it  will require some filling and sanding work to be ready for decorating and then painting after completion. This is to be completed by the customer or their selected decorator and is not the responsibility of our fitters. If this skirting breaks, new skirting and fitting are chargeable.

 12.3- Scotia Beading- This is the most popular method of covering the expansion gaps. We can either use a coloured scotia which matches the floor or a white bead which can be painted to match the skirting.  

12.4- Scribing in- We can often cut neat 8 to 10mm gaps in cases where clients dislike the beading and the skirting cannot be removed. This fap is then filled with a coloured mastic or silicone which still allows it to move. 

12.5- Undercutting skirting- Another option if skirting boards cannot be removed . This process may leave an irregular edge so filling and redecoration will be required after installation. 

13: Thresholds and profiles

13.1 The relevant thresholds to complete the job will be supplied. Thresholds that are needing bespoke staining (staining to compliment floor) usually have a longer lead time so this may delay completion


13.2 Colour matching will be done as close as possible to the floor finish. It is essential to note that staining, even if the same stain is used, can leave the thresholds looking a slightly different looking finish. This can be due to the stain being “fresh” and not having been exposed to any uv or foot traffic.

13.3 Staining of thresholds and profiles will carry an additional cost. It will compliment the flooring but usually will look slightly different as they are hand finished vs the machine finish of most floors.


14: Rubbish Disposal

There are 2 main ways in which project waste generated is disposed of :-

14.1- The client hires a skip for us to use on site

14.2-We dispose of the rubbish in our company skip. We have to charge for this as we get charged ourselves and waste needs to be taken to our skip.  


15: Natural Timber Cladding and Decking

15.1 Like wood flooring, natural timber cladding comes in various grades and profiles and we will supply material in accordance with all relevant grading rules. Some grades such as ‘saw falling ‘ can vary dramatically.

15.2 If you have any doubts at time of delivery as to the quality of grade received please contact us immediately and we will 

arrange to swap over if necessary. 

15.3 Under no circumstances should such material be fitted as we will be unable to credit it. 

15.4 If there are a few damaged lengths we will willingly swap them over however we will need to collect the damaged ones before any replacement material can be left with you  


16: Payment terms

16.1 On creation of the Contract the Customer shall pay a deposit of 75% of the price stated on the Quote for ‘supply and fit’ installations and 100 per cent for ‘supply only’ contracts .

16.2 The balance of the Contract price and any payments under clause 7.2 shall be paid on completion of the works outlined on the quote. 

16.3 Time is of the essence for payment and interest shall begin to accrue on the outstanding balance from 14 days after invoice at 4% over the base lending rate of HSBC Bank Plc.

16.4 In the event that payment is late and the Company litigates to ensure performance of the Contract the Customer shall pay the sum of £500 plus VAT to the Company in addition to the Contract price on entry of judgement in the Company’s favour or on the earlier settlement of the claim by the Customer as a contribution towards the Company’s anticipated legal expenses.

16.5 In the event of any snagging requested after signing off the work we deem it reasonable for 5% to be withheld until we have carried out said snags. 

16.6 We accept payment by bank transfer, credit or debit card, or cash. Sorry cheques are no longer accepted. 

16.7 Trade customers – accounts are due for payment on the last day of the month following the date of order or delivery. 


17: Cancellation

17.1 If the Customer chooses to cancel the Contract before delivery of the Goods and not in the circumstances described in clause 4.2 above, the Company shall retain the deposit and the Goods minus an admin fee of 10%.

17.2 The Customer cannot cancel the contract after delivery of the Goods.

17.3 The Company reserves the right to cancel the Contract at any time prior to notification of the Customer that the Goods are ready for delivery if it is unable to fulfil the order. In this event the Company’s only liability is to refund any deposit or advance payment paid by the Customer.

17.4 If the Customer becomes bankrupt the Company may without prejudice to any other right or remedy available to it cancel the Contract or suspend further performance and retain the deposit. 

17.5 Deposits are only refundable up to 14 days before commencement less the price of any material or restocking fees as a result of the cancellation


18: Guarantee and Warranty

18.1 We offer a 1 year guarantee of the workmanship and the manufacturers  offer different guarantees dependent on the flooring chosen, so please be sure to check this with your sales representative.

18.2 If in the unlikely event that there  is an issue with the installation within the 1 year workmanship guarantee period  please let us know and a surveyor or fitter will be out in due course to review the error and determine the cause of the issue. For product issues under guarantee we will direct you to the manufacturer. Our representative  will review the issues and determine if they are a result of workmanship or product . We will then advise you of our findings in the form of a report.

18.3 All of our chosen manufacturers provide material warranties. Please enquire when choosing your floor as to what this warranty is.


19: General

19.1 Notices to be given by either party to the other must be in writing. Notices to the Company shall be addressed to their company address or other address as notified to the Customer or to such email address as provided by the Company. Notices to the Customer shall be addressed to the delivery address or such other address as notified to the Company or to such email address as provided by the Customer.

19.2 The Company may at its discretion procure the performance of any of its obligations or the exercise of any of its rights under the Contract by or through any subcontractor where appropriate.

19.3 If any provision of the Contract is held by any competent court to be invalid or unenforceable then that provision shall be deemed severed from the Contract and the remainder of the Contract shall remain binding and in force.

19.4 The Contract is the entire agreement between the parties and no other terms shall be deemed to be incorporated into the Contract unless agreed in writing between the Company and the Customer prior to commencement.

19.5 Artisan Timber and Flooring LTD can accept no liability for any Damage to anyone’s property or belongings while a member of staff or a subcontractor appointed by Artisan is completing the quoted works.

19.6 In a few  rare instances unknown issues can affect the floor and Artisan Timber will do their utmost to remedy such issues. We will seek advice from manufacturer representatives and if still unable to resolve at this point will split the cost of an independent expert report with the customer. We will then follow out any suggested remedial work.


20: Risk and Property

20.1 Risk of damage to or loss of the Goods passes to the Customer on delivery of the Goods.

20.2 Property of the Goods shall pass to the Customer when the Company has received cleared funds payment in full for the Goods.

20.3 Until property in the Goods passes to the Customer a) the Customer holds the Goods as the Company’s bailee and must keep the Goods properly stored, protected and insured and b) the Company may at any time require the Customer to deliver up the Goods to the Company.

20.4 Until the customer fully pays for the goods outlined in the quotation/estimate belong the property of Artisan Timber and Flooring Ltd


21: Liability

21.1 The Company cannot accept any liability for incorrect measurements or specifications provided by the Customer.

21.2 Any claim by the Customer which is based on any defect or failure in the Goods or in the provision of services in respect of the Goods shall be notified to the Company in writing within 7 days of the date of delivery;

21.3 The Company’s liability for the defect or failure or for any shortage in Goods delivered or for any loss, injury or damage which the Customer may suffer directly or indirectly as a consequence (other than in respect of death or personal injury) is limited to the Company’s option of:

21.3.1 replace the Goods or the relevant part; or

21.3.2 repair the defects or failure; or

21.3.3 refund to the Customer the price of the Goods or a proportionate part of the price.

21.4 The Company accepts no liability for any delay in performance nor any defects in the Goods if beyond the Company’s control.

21.5 Wood is a natural product and as such variation in colour, grade and appearance from any sample supplied may occur and shall not constitute a breach of this contract. Similarly the colour and appearance of wood flooring may change over time and the Company will bear no liability for this unless such variation being beyond the natural wear and tear of the product can be directly attributed to some default of the Goods or default of the installation of the Goods by the Company.

21.6 Flooring supplied may vary slightly in colour to that seen in samples


22: Data Protection

Terms and Conditions: Data Protection and GDPR Compliance

22.1 Artisan Timber and Flooring Ltd are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our services, you agree to the terms outlined in this document.

 Data Collection and Use 

22.1.1 We collect and process personal data only for specified, explicit, and legitimate purposes. This may include, but is not limited to, providing our services, communicating with you, and improving our products and services. 

22.1.2 Personal data collected may include your name, contact information, payment details, and any other information necessary for the provision of our services. 

22.1.3. We may use your personal data to send you marketing communications, updates, or promotional offers, but only if you have provided your explicit consent to receive such communications.

Data Security 

22.2.1 We take appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage. 

22.2.2. Access to your personal data is restricted to authorised personnel who need to know that information in order to operate, develop, or improve our services. All such personnel are subject to strict confidentiality obligations.

Data Sharing and Disclosure 

22.3.1 We do not sell, rent, or otherwise disclose your personal data to third parties, except as described in this policy or with your explicit consent. 

22.3.2 We may share your personal data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that such parties agree to keep this information confidential. 

22.3.3 We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. law enforcement agencies).

Data Subject Rights 

22.4.1 You have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to its processing. You may also have the right to data portability. 

22.4.2 If you wish to exercise any of these rights, please contact us using the contact information provided at the end of this document.

Data Retention 

22.5.1 We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements. 

22.5.2 Upon expiry of the retention periods, your personal data will be securely deleted or anonymized, unless we are required by law to retain it for a longer period.

Changes to this Policy 

22.6.1 We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. 

22.6.2 We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

Contact us If you have any questions, concerns, or complaints about our data protection practices or this policy, please contact us at:

Tel: 01296 631208

Email: [email protected]

Unit 2 Dove Court,

Aston Clinton, Aylesbury


HP22 5AQ

By using our services, you acknowledge that you have read and understood this policy and agree to abide by its terms and conditions.

Contact Us

Please answer the below questions so that we can quote you correctly. We aim to send you the quotation within 24 hours. For additional help please call 01296 631208

We are GDPR compliant and respect your privacy, for more detail please check our Privacy Policy on the footer menu. 

We Ask Showroom Visitors To Book An Appointment Prior To Visiting Us. Please Contact Us If You Have Any Questions.
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